At Souvenir-IT, we are committed to delivering outstanding digital marketing solutions and maintaining transparent communication with our clients. It is crucial to familiarize yourself with our Refund and Cancellation Policy, particularly as it pertains to digital marketing packages.
Digital Marketing Packages Refund Policy: Digital marketing packages provided by Souvenir-IT are non-refundable. We devote significant resources and expertise to tailor these packages to meet your unique needs, and as such, refunds are not offered for these services.
Cancellation Policy for Digital Marketing Packages: While digital marketing packages are non-refundable, clients may cancel these services with proper notice. A written cancellation notice is required at least 30 days in advance of the intended cancellation date. This allows us to efficiently manage our resources and adjust our strategies accordingly.
Refunds for Abandoned Projects: We understand that circumstances may lead to projects being abandoned or put on hold. However, we regret to inform our clients that we do not offer refunds on deposits or payments for projects that remain dormant or abandoned for more than 30 days. It is essential to keep communication lines open and provide notice of any changes in project status.
Client Responsibility: Clients are responsible for understanding and adhering to the terms outlined in their service agreement with Souvenir-IT. It is recommended to review the agreement to gain a comprehensive understanding of the specific refund and cancellation policies applicable to the digital marketing packages or projects engaged with.
Contact Souvenir-IT: For any inquiries, clarification on our refund and cancellation policy, or to submit a cancellation notice, clients are encouraged to contact our customer support team at souvenir-it.com. Our team is here to assist and guide you through the process.
Souvenir-IT retains the right to update and modify the Refund and Cancellation Policy as needed. Clients will be informed of any changes, and the updated policy will become effective upon posting. We encourage clients to regularly review this policy to stay informed about any adjustments. By engaging with Souvenir-IT’s digital marketing packages, clients acknowledge and agree to adhere to the terms outlined in this Refund and Cancellation Policy.